Civility in The Workplace Training
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
Overview
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
COURSE OBJECTIVES:
Define civility, understand its causes, and enumerate at least three of its behavioral indicators | Understand the costs of incivility, as well as the rewards of civility, within the workplace | Learn practical ways of practicing workplace etiquette | Learn the basic styles of conflict resolution | Learn skills in diagnosing the causes of uncivil behavior | Learn a recommended procedure for systematizing civil behavior within the workplace.
100% Online
10 PDUs Available
Relevant Skills
Professional Support
What you will learn in this course
- Effective Work Etiquette
- Costs and Rewards
- Conflict Resolution
- Getting to the Cause
- Communication
- Negotiation
- Identifying Your Need
- Writing a Civility Policy
- Implementing the Policy
- Practical Case Study (Available for Facilitator Assisted Mode Only)
Course Features
Downloadable Training resources
Gain access to downloadable training materials
Assessments
Get access to practice questions that will help solidify your knowledge
Videos
Engage with quality explanatory videos
Chat Forum
Join fellow professionals in discussing ideas and views on relevant topics
Professional Development Units
Get PDUs and CDUs to maintain your PMI and IIBA professional credentials
Capstone Activity
Crystalize your knowledge with a real capstone project
Certificate
Share your achievement with your friends, family and colleagues
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Learn from anywhere at your own convivence
30 Days Access
Learn and relearn at your own pace within 30 days
Unlock 30% discount today, use this code “grow-with-us” at checkout
Online Self paced
Learn from the comfort of your home or office-
Learn relevant skills at the comfort of your home or office
Facilitator Assisted
Learn from the comfort of your home or office-
Get more from this course with a capstone activity reviewed by a live facilitator