Conflict Resolutions Training
Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
Overview
Our Conflict Resolution training will help you learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size, if it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
COURSE OBJECTIVES
Understand what conflict and conflict resolution mean | Understand all phases of the conflict resolution process | Understand the main styles of conflict resolution | Be able to adapt the process for all types of conflicts | Be able to break out parts of the process and use those tools to prevent conflict
100% Online
10 PDUs Available
Relevant Skills
Professional Support
What you will learn in this course
- An Introduction to Conflict Resolution
- Conflict Resolution Styles with the Thomas-Kilmann Instrument
- Creating an Effective Atmosphere
- Creating a Mutual Understanding
- Focusing on Individual and Shared Needs
- Getting to the Root Cause
- Generating Options
- Building a Solution
- The Short Version of the Process
- Additional Tools
- Practical Case Study (Available for Facilitator Assisted Mode Only)
Course Features
Downloadable Training resources
Gain access to downloadable training materials
Assessments
Get access to practice questions that will help solidify your knowledge
Videos
Engage with quality explanatory videos
Chat Forum
Join fellow professionals in discussing ideas and views on relevant topics
Professional Development Units
Get PDUs and CDUs to maintain your PMI and IIBA professional credentials
Capstone Activity
Crystalize your knowledge with a real capstone project
Certificate
Share your achievement with your friends, family and colleagues
100% Online
Learn from anywhere at your own convivence
30 Days Access
Learn and relearn at your own pace within 30 days
Unlock 30% discount today, use this code “grow-with-us” at checkout
Online Self paced
Learn from the comfort of your home or office-
Learn relevant skills at the comfort of your home or office
Facilitator Assisted
Learn from the comfort of your home or office-
Get more from this course with a capstone activity reviewed by a live facilitator