Telephone Etiquette Training
The The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop.
Overview
In this course , you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
COURSE OBJECTIVES
Recognize the different aspects of telephone language | Properly handle inbound/outbound calls | Know how to handle angry or rude callers | Learn to receive and send phone messages | Know different methods of employee training
100% Online
10 PDUs Available
Relevant Skills
Professional Support
What you will learn in this course
- Aspects of Phone Etiquette
- Using Proper Phone Language
- Eliminate Phone Distractions
- Inbound Calls
- Outbound Calls
- Handling Rude or Angry Callers
- Handling Interoffice Calls
- Handling Voicemail Messages
- Methods of Training Employees
- Correcting Poor Telephone Etiquette
- Practical Case Study (Available for Facilitator Assisted Mode Only)
Course Features
Downloadable Training resources
Gain access to downloadable training materials
Assessments
Get access to practice questions that will help solidify your knowledge
Videos
Engage with quality explanatory videos
Chat Forum
Join fellow professionals in discussing ideas and views on relevant topics
Professional Development Units
Get PDUs and CDUs to maintain your PMI and IIBA professional credentials
Capstone Activity
Crystalize your knowledge with a real capstone project
Certificate
Share your achievement with your friends, family and colleagues
100% Online
Learn from anywhere at your own convivence
30 Days Access
Learn and relearn at your own pace within 30 days
Unlock 30% discount today, use this code “grow-with-us” at checkout
Online Self paced
Learn from the comfort of your home or office-
Learn relevant skills at the comfort of your home or office
Facilitator Assisted
Learn from the comfort of your home or office-
Get more from this course with a capstone activity reviewed by a live facilitator